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Shipping & Returns

CHRISTMAS DELIVERY NOTICE

We recommend that for orders required to be delivered for Christmas you should place the order by no later than 8pm on 19th December. Any later and we cannot guarantee delivery on time.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

When you place an order, we estimate that the item/s will be shipping within 2-3 working days.

Please also note that we charge a flat fee of £2.95 per order regardless of the number of items or the weight as long as we are delivering to mainland UK. We are however happy to ship anywhere, but for places outside of mainland UK (Including Jersery, Isle of Man, Gurensey, Scottish Highlands, Northern Island etc.) we will need to obtain a delivery price first. We will only charge you what it costs us to deliver. Contact us first if you would like a estimate.



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